{"id":17156,"date":"2024-11-29T15:17:04","date_gmt":"2024-11-29T15:17:04","guid":{"rendered":"https:\/\/brizodata.com\/?p=17156"},"modified":"2024-12-02T15:23:44","modified_gmt":"2024-12-02T15:23:44","slug":"the-fall-of-grubhub-exploring-third-party-delivery-market-penetration-since-2021","status":"publish","type":"post","link":"https:\/\/brizodata.com\/en\/the-fall-of-grubhub-exploring-third-party-delivery-market-penetration-since-2021\/","title":{"rendered":"The fall of Grubhub: exploring third-party delivery market penetration since 2021"},"content":{"rendered":"<h3 id=\"ember515\" class=\"ember-view reader-text-block__heading-3\">Sold at a 90% discount from its peak during the pandemic, what went wrong for what was once the biggest delivery marketplace in the US?<\/h3>\n<p id=\"ember516\" class=\"ember-view reader-text-block__paragraph\">Founded in New York City in 2004,<span class=\"white-space-pre\"> <\/span>Grubhub<span class=\"white-space-pre\"> <\/span>dominated the early third-party delivery (3PD) market and were one of the first of their kind to IPO in 2014. They were later acquired by Netherlands-based<span class=\"white-space-pre\"> <\/span>Just Eat Takeaway<span class=\"white-space-pre\"> <\/span>(JET), Europe\u2019s largest meal delivery company. With operations around the world \u2014 from<span class=\"white-space-pre\"> <\/span>Skip<span class=\"white-space-pre\"> <\/span>in Canada to<span class=\"white-space-pre\"> <\/span>Menulog<span class=\"white-space-pre\"> <\/span>in Australia \u2014 JET purchased Grubhub in a play to expand into the US, with the deal<span class=\"white-space-pre\"> <\/span><a class=\"pTSsSJsLzRLkMbyTaIxqYJTfuyzbqtZqJVgQ \" target=\"_self\" href=\"https:\/\/www.justeattakeaway.com\/newsroom\/en-WW\/200970-just-eat-takeaway-com-to-combine-with-grubhub-to-create-a-leading-global-online-food-delivery-player\" data-test-app-aware-link=\"\">announced<\/a><span class=\"white-space-pre\"> <\/span>in June 2020 and closing in June 2021 for $7.3 billion USD.<\/p>\n<p id=\"ember517\" class=\"ember-view reader-text-block__paragraph\">Just 10 months later in April 2022, it was<span class=\"white-space-pre\"> <\/span><a class=\"pTSsSJsLzRLkMbyTaIxqYJTfuyzbqtZqJVgQ \" target=\"_self\" href=\"https:\/\/s3.eu-central-1.amazonaws.com\/takeaway-corporatewebsite-dev\/20-04-2022-Press-release-Just-Eat-Takeaway.com-Q1-2022-Trading-Update-1.pdf\" data-test-app-aware-link=\"\">confirmed<\/a><span class=\"white-space-pre\"> <\/span>that Just Eat Takeaway was exploring options to sell the recently acquired Grubhub business. In November 2024, Grubhub was<span class=\"white-space-pre\"> <\/span><a class=\"pTSsSJsLzRLkMbyTaIxqYJTfuyzbqtZqJVgQ \" target=\"_self\" href=\"https:\/\/about.grubhub.com\/news\/wonder-announces-acquisition-of-grubhub\/\" data-test-app-aware-link=\"\">sold<\/a><span class=\"white-space-pre\"> <\/span>to virtual food hall provider<span class=\"white-space-pre\"> <\/span>Wonder<span class=\"white-space-pre\"> <\/span>for a meager $650 million USD: a stunning loss of over $6.5B in less than four years. What could have transpired in such a short period of time to drive such disappointing results?<\/p>\n<h3 id=\"ember518\" class=\"ember-view reader-text-block__heading-3\">Grubhub, DoorDash, and Uber Eats: the 3PD market battle<\/h3>\n<p id=\"ember519\" class=\"ember-view reader-text-block__paragraph\">We analyzed foodservice market data from Brizo FoodMetrics to help visualize Grubhub\u2019s steep drop in valuation.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-All-US-Establishments-300x273.png\" alt=\"A chart of 3PD market penetration among US establishments\" width=\"700\" height=\"636\" class=\"aligncenter wp-image-17159\" srcset=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-All-US-Establishments-300x273.png 300w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-All-US-Establishments-1024x931.png 1024w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-All-US-Establishments-768x698.png 768w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-All-US-Establishments.png 1100w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<p id=\"ember521\" class=\"ember-view reader-text-block__paragraph\">This chart shows the percentage of US foodservice establishments listed on each of the \u201cbig three\u201d third-party delivery providers in the US: Grubhub,<span class=\"white-space-pre\"> <\/span>DoorDash, and<span class=\"white-space-pre\"> <\/span>Uber<span class=\"white-space-pre\"> <\/span>Eats. It captures the percentage of open establishments that partnered with these platforms over time (by quarterly average), providing insight into the competitive dynamics of the 3PD market.<\/p>\n<p id=\"ember522\" class=\"ember-view reader-text-block__paragraph\"><strong><em>How to read this chart:<\/em><\/strong><\/p>\n<p id=\"ember523\" class=\"ember-view reader-text-block__paragraph\"><em>Each line shows the percentage of open foodservice establishments partnered with a specific provider (Grubhub, DoorDash, or Uber Eats). If every establishment in the market partnered with DoorDash, its line would reach 100%.<\/em><\/p>\n<p id=\"ember524\" class=\"ember-view reader-text-block__paragraph\"><em>However, since restaurants often list on multiple 3PD platforms, percentages can overlap. For example: if 100% of establishments use DoorDash, and 67% of those also use Uber Eats, DoorDash\u2019s line would be at 100%, while Uber Eats&#8217; would be at 67%.<\/em><\/p>\n<p id=\"ember525\" class=\"ember-view reader-text-block__paragraph\"><em>This means that the percentages reflect the\u00a0use of each 3PD provider by establishments, not exclusive partnerships.<\/em><\/p>\n<p id=\"ember526\" class=\"ember-view reader-text-block__paragraph\">Even at a glance, Grubhub\u2019s downward trajectory is clear to see. At the time of their acquisition by Just Eat Takeaway in Q2 2021, they were holding their own against their rivals. Almost immediately after, their market penetration began to dwindle. Fast forward to Q2 2022 and it\u2019s not surprising that JET was trying to unload a quickly depreciating asset, which took another couple of years to sell \u2014 at which point it was worth 90% less than what they had paid for it.<\/p>\n<p id=\"ember527\" class=\"ember-view reader-text-block__paragraph\">Other events of note in Grubhub\u2019s timeline:<\/p>\n<ul>\n<li><strong>July (Q3) 2022:<\/strong><span class=\"white-space-pre\"> <\/span>Grubhub announced a<span class=\"white-space-pre\"> <\/span><a class=\"pTSsSJsLzRLkMbyTaIxqYJTfuyzbqtZqJVgQ \" target=\"_self\" href=\"https:\/\/www.justeattakeaway.com\/newsroom\/en-WW\/216251-just-eat-takeaway-com-and-amazon-enter-into-commercial-agreement-in-the-us\" data-test-app-aware-link=\"\">partnership with Amazon<\/a>, allowing Amazon Prime members to sign up for a free Grubhub+ membership.<\/li>\n<li><strong>August (Q3) 2022:<\/strong><span class=\"white-space-pre\"> <\/span>Just Eat Takeaway reported a $3B USD<span class=\"white-space-pre\"> <\/span><a class=\"pTSsSJsLzRLkMbyTaIxqYJTfuyzbqtZqJVgQ \" target=\"_self\" href=\"https:\/\/seekingalpha.com\/article\/4529204-just-eat-takeaway-com-n-v-jtkwy-ceo-jitse-groen-on-q2-2022-results-earnings-call-transcript\" data-test-app-aware-link=\"\">goodwill impairment<\/a>, citing Grubhub\u2019s reduced market value.<\/li>\n<li><strong>June (Q2) 2023:<\/strong><span class=\"white-space-pre\"> <\/span>Grubhub underwent a 15% corporate workforce reduction, impacting<span class=\"white-space-pre\"> <\/span><a class=\"pTSsSJsLzRLkMbyTaIxqYJTfuyzbqtZqJVgQ \" target=\"_self\" href=\"https:\/\/about.grubhub.com\/news\/a-message-from-howard-migdal-grubhub-ceo\/\" data-test-app-aware-link=\"\">400 employees<\/a>.<\/li>\n<\/ul>\n<hr class=\"reader-divider-block__horizontal-rule\" \/>\n<h3 id=\"ember529\" class=\"ember-view reader-text-block__heading-3\">What factors could have impacted Grubhub&#8217;s downturn?<\/h3>\n<p id=\"ember530\" class=\"ember-view reader-text-block__paragraph\">When the original JET deal was announced in June 2020, food and grocery delivery was booming: Covid-19 lockdowns and social distancing meant consumers were eager to have goods appear at their doorstep.<\/p>\n<p id=\"ember531\" class=\"ember-view reader-text-block__paragraph\">Though a rising tide lifts all boats, geographic differences between providers at the outset of the pandemic set some up for greater success. As consumers fled dense downtown neighbourhoods, delivery demand shifted to suburban areas \u2014 where Grubhub was \u201cdefinitely in third place,\u201d<span class=\"white-space-pre\"> <\/span><a class=\"pTSsSJsLzRLkMbyTaIxqYJTfuyzbqtZqJVgQ \" target=\"_self\" href=\"https:\/\/www.businessinsider.com\/how-grubhub-lost-the-delivery-war-to-doordash-2021-7\" data-test-app-aware-link=\"\">according to<\/a><span class=\"white-space-pre\"> <\/span>a former senior-level director. Though Grubhub had a strong presence in urban areas, when the tables turned, they took a hit while Uber Eats and DoorDash capitalized on suburban opportunities.<\/p>\n<p id=\"ember532\" class=\"ember-view reader-text-block__paragraph\">Failure to adapt and innovate fast enough could be another element of their downfall. Despite a series of<span class=\"white-space-pre\"> <\/span><a class=\"pTSsSJsLzRLkMbyTaIxqYJTfuyzbqtZqJVgQ \" target=\"_self\" href=\"https:\/\/www.businessinsider.com\/how-grubhub-lost-the-delivery-war-to-doordash-2021-7\" data-test-app-aware-link=\"\">acquisitions<\/a><span class=\"white-space-pre\"> <\/span>by Grubhub between 2015 and 2018, these new technologies weren\u2019t well-integrated with the Grubhub platform. In comparison, DoorDash built many of their own tools in-house and took a more seamless approach to integrations, which benefited consumers, establishments, and venture capitalists alike.<\/p>\n<p id=\"ember533\" class=\"ember-view reader-text-block__paragraph\">Grubhub fell even further behind as its competitors took leaps into new verticals like groceries, drugstore goods, and pet supplies. While<span class=\"white-space-pre\"> <\/span><a class=\"pTSsSJsLzRLkMbyTaIxqYJTfuyzbqtZqJVgQ \" target=\"_self\" href=\"https:\/\/www.businessinsider.com\/uber-grocery-competes-instacart-ultrafast-food-delivery-2021-4\" data-test-app-aware-link=\"\">Uber Eats<\/a><span class=\"white-space-pre\"> <\/span>brought Costco on board and<span class=\"white-space-pre\"> <\/span><a class=\"pTSsSJsLzRLkMbyTaIxqYJTfuyzbqtZqJVgQ \" target=\"_self\" href=\"https:\/\/www.businessinsider.com\/doordash-enters-instacart-territory-by-expanding-beyond-food-delivery-2021-2\" data-test-app-aware-link=\"\">DoorDash<\/a><span class=\"white-space-pre\"> <\/span>partnered with Walmart and convenience stores, Grubhub<span class=\"white-space-pre\"> <\/span><a class=\"pTSsSJsLzRLkMbyTaIxqYJTfuyzbqtZqJVgQ \" target=\"_self\" href=\"https:\/\/www.businessinsider.com\/how-grubhub-lost-the-delivery-war-to-doordash-2021-7\" data-test-app-aware-link=\"\">remained reluctant<\/a><span class=\"white-space-pre\"> <\/span>to expand outside food delivery.<\/p>\n<p id=\"ember534\" class=\"ember-view reader-text-block__paragraph\"><strong>In your opinion, what other factors played a part in the 3PD market battle? Share your thoughts in the comments.<\/strong><\/p>\n<hr class=\"reader-divider-block__horizontal-rule\" \/>\n<h3 id=\"ember535\" class=\"ember-view reader-text-block__heading-3\">Market Penetration by State: North Carolina vs New York<\/h3>\n<p id=\"ember536\" class=\"ember-view reader-text-block__paragraph\">To explore regional differences in 3PD market penetration, we also ran the same analysis by state. Let\u2019s compare the two charts below for North Carolina and New York.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-NC-vs-NY.png\" alt=\"Charts of 3PD market penetration among US establishments in North Carolina and New York\" width=\"1488\" height=\"800\" class=\"aligncenter size-full wp-image-17161\" srcset=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-NC-vs-NY.png 1488w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-NC-vs-NY-300x161.png 300w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-NC-vs-NY-1024x551.png 1024w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-NC-vs-NY-768x413.png 768w\" sizes=\"auto, (max-width: 1488px) 100vw, 1488px\" \/><\/p>\n<div class=\"reader-image-block reader-image-block--full-width\">\n<figure class=\"reader-image-block__figure\">\n<div class=\"ivm-image-view-model \">\n<div class=\"ivm-view-attr__img-wrapper \"><\/div>\n<\/div>\n<\/figure>\n<\/div>\n<p id=\"ember538\" class=\"ember-view reader-text-block__paragraph\">In North Carolina, all three providers were neck and neck in Q4 2021. Three years later at the end of 2024, Uber Eats and DoorDash remain locked in fierce competition, while Grubhub continues to fall further behind.<\/p>\n<p id=\"ember539\" class=\"ember-view reader-text-block__paragraph\">Looking at New York, Grubhub was actually leading the pack between 2021 and 2023 before slipping behind DoorDash. In 2024, all three 3PD providers continue to battle it out, with market penetration relatively even but DoorDash narrowly ahead.<\/p>\n<hr class=\"reader-divider-block__horizontal-rule\" \/>\n<h3 id=\"ember540\" class=\"ember-view reader-text-block__heading-3\">Market Penetration Among Chains vs Independents<\/h3>\n<p id=\"ember541\" class=\"ember-view reader-text-block__paragraph\">Visualizing another angle on 3PD, let\u2019s look again at US-wide data, this time split by chain and independent establishments (where a chain is considered 4 or more locations).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-Chain-vs-Independent.png\" alt=\"Charts of 3PD market penetration among US chain and independent establishments\" width=\"1488\" height=\"800\" class=\"aligncenter wp-image-17163 size-full\" srcset=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-Chain-vs-Independent.png 1488w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-Chain-vs-Independent-300x161.png 300w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-Chain-vs-Independent-1024x551.png 1024w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/11\/3PD-Market-Penetration-Chain-vs-Independent-768x413.png 768w\" sizes=\"auto, (max-width: 1488px) 100vw, 1488px\" \/><\/p>\n<p id=\"ember543\" class=\"ember-view reader-text-block__paragraph\">We can see that Grubhub was the vendor of choice for independents between mid-2021 to the end of 2022, at which point their market penetration in this segment took a nose dive and never recovered. For chains, meanwhile, Grubhub has lagged behind UberEats and DoorDash since 2021, though their performance in this segment has been more stable over the last couple of years compared to the significant drop seen with independents.<\/p>\n<p id=\"ember544\" class=\"ember-view reader-text-block__paragraph\">This data presents a few interesting observations around 3PD usage in general:<\/p>\n<ul>\n<li>Chains are sticky: they to tend to sign up for third-party delivery and not leave.<\/li>\n<li>Independents are much more fickle and will abandon 3PD providers as market conditions change.<\/li>\n<li>Overall, we are seeing a decline in independent establishments being listed on any of these 3PD services, while chains are embracing third-party delivery more than ever before.<\/li>\n<\/ul>\n<h3 id=\"ember546\" class=\"ember-view reader-text-block__heading-3\">What\u2019s next for Grubhub?<\/h3>\n<p id=\"ember547\" class=\"ember-view reader-text-block__paragraph\">Grubhb\u2019s new owner \u2014 Wonder, a virtual food hall provider founded by former Walmart exec Marc Lore \u2014 also has roots in New York City. After launching in 2018 as a food truck delivery business, they later pivoted to brick-and-mortar establishments with their own delivery and pickup app. Wonder raised $700M USD earlier this year, bringing their total funding up to $1.7B USD, and they plan to grow to 90 locations by the end of 2025 (concentrated in the Northeast region). As part of the acquisition, Wonder will take on $500M USD of Grubhub\u2019s debt.<\/p>\n<p id=\"ember548\" class=\"ember-view reader-text-block__paragraph\">Wonder has a history of acquiring struggling companies with the hope of turning them around: in 2023, they purchased meal kit company Blue Apron after their share prices<span class=\"white-space-pre\"> <\/span><a class=\"pTSsSJsLzRLkMbyTaIxqYJTfuyzbqtZqJVgQ \" target=\"_self\" href=\"https:\/\/www.restaurantbusinessonline.com\/technology\/wonder-acquire-meal-kit-company-blue-apron-103m\" data-test-app-aware-link=\"\">dropped by 99%<\/a><span class=\"white-space-pre\"> <\/span>following a 2017 IPO. Blue Apron kits are now available within Wonder\u2019s app for pickup or delivery.<\/p>\n<p id=\"ember549\" class=\"ember-view reader-text-block__paragraph\">Back to Grubhub: in a<span class=\"white-space-pre\"> <\/span><a class=\"pTSsSJsLzRLkMbyTaIxqYJTfuyzbqtZqJVgQ \" target=\"_self\" href=\"https:\/\/about.grubhub.com\/news\/wonder-announces-acquisition-of-grubhub\/\" data-test-app-aware-link=\"\">press release<\/a>, Wonder CEO Marc Lore cited the acquisition as \u201cthe next step in our vision to create the super app for meal time, re-envisioning the future of food delivery.\u201d He also indicated plans to expand the Wonder app to offer a selection of Grubhub restaurant partners alongside their own restaurants and meal kits.<\/p>\n<p id=\"ember550\" class=\"ember-view reader-text-block__paragraph\">Will they be successful? That remains to be seen. As highlighted in the New York state data above, the 3PD market is still fiercely competitive. With Grubhub now back under NY-based ownership, the company has an opportunity to refocus on its home territory and intensify its efforts in the markets where it initially thrived.<\/p>\n<p id=\"ember551\" class=\"ember-view reader-text-block__paragraph\">What do you think of Grubhub\u2019s rise and fall? Are they poised to deliver another wave of market dominance, or will Wonder\u2019s latest purchase become a forgotten order, left waiting on the counter for a pickup that never comes?<\/p>\n<hr class=\"reader-divider-block__horizontal-rule\" \/>\n<h3 id=\"ember552\" class=\"ember-view reader-text-block__heading-3\">About Brizo FoodMetrics<\/h3>\n<p id=\"ember553\" class=\"ember-view reader-text-block__paragraph\"><em>Brizo FoodMetrics is the leading market intelligence platform for foodservice suppliers and vendors, covering over 2.1 million establishments across both chain and independent locations in six countries. We collect and aggregate fresh, precise data from over 500K diverse sources, including the digital footprint of the foodservice industry.<\/em><\/p>\n<p id=\"ember554\" class=\"ember-view reader-text-block__paragraph\"><em>Our robust platform provides a comprehensive view of establishments, covering everything from menu items and cuisine types to technology adoption, services, and amenities. These granular insights enable clients to generate higher quality leads, achieve up to 50% higher conversion rates, and enhance market clarity.<\/em><\/p>\n<p id=\"ember555\" class=\"ember-view reader-text-block__paragraph\"><em>A note on this data: The foodservice market is constantly evolving, and Brizo FoodMetrics captures new data daily to reflect these changes. While some fluctuations in the numbers may occur, they reflect the dynamic nature of the industry. The broader trends and key insights shared remain highly accurate and provide a reliable view of market dynamics.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sold at a 90% discount from its peak during the pandemic, what went wrong for what was once the biggest delivery marketplace in the US? Founded in New York City in 2004, Grubhub dominated the early third-party delivery (3PD) market and were one of the first of their kind to IPO in 2014. They were [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":17157,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[67,3,54],"tags":[],"class_list":["post-17156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bfm","category-blog","category-home"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The fall of Grubhub: exploring third-party delivery market penetration since 2021 - Brizo by Datassential<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/brizodata.com\/en\/the-fall-of-grubhub-exploring-third-party-delivery-market-penetration-since-2021\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The fall of Grubhub: exploring third-party delivery market penetration since 2021\" \/>\n<meta property=\"og:description\" content=\"Sold at a 90% discount from its peak during the pandemic, what went wrong for what was once the biggest delivery marketplace in the US? Founded in New York City in 2004, Grubhub dominated the early third-party delivery (3PD) market and were one of the first of their kind to IPO in 2014. 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