{"id":16406,"date":"2024-06-25T19:13:24","date_gmt":"2024-06-25T19:13:24","guid":{"rendered":"https:\/\/brizodata.com\/?p=16406"},"modified":"2025-01-07T17:31:12","modified_gmt":"2025-01-07T17:31:12","slug":"2024-restaurant-tech-unveiled-your-complete-industry-guide","status":"publish","type":"post","link":"https:\/\/brizodata.com\/en\/2024-restaurant-tech-unveiled-your-complete-industry-guide\/","title":{"rendered":"2024 Restaurant Tech Unveiled: Your Complete Industry Guide"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In this article, we&#8217;ll explore the latest updates to the <\/span><a href=\"https:\/\/brizodata.com\/en\/brizo-restaurant-tech-map\/?utm_campaign=restech&amp;utm_medium=social&amp;utm_source=blog\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">2024 Brizo Restaurant Tech Map<\/span><\/a><span style=\"font-weight: 400;\">, the most comprehensive list of foodservice technology solutions available today.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We&#8217;ll also cover notable mergers and acquisitions, highlight the key tech trends of 2024, and share the industry\u2019s best source of foodservice market intelligence for those looking to supercharge their sales processes.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/restech-hero-2024-1-300x205.png\" alt=\"\" width=\"800\" height=\"547\" class=\"aligncenter wp-image-15941\" srcset=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/restech-hero-2024-1-300x205.png 300w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/restech-hero-2024-1-1024x700.png 1024w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/restech-hero-2024-1-768x525.png 768w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/restech-hero-2024-1.png 1272w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2><strong>What is the Brizo Restaurant Tech Map?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">For those unfamiliar, the <\/span><a href=\"https:\/\/brizodata.com\/en\/brizo-restaurant-tech-map\/?utm_campaign=restech&amp;utm_medium=social&amp;utm_source=blog\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Brizo Restaurant Tech Map<\/span><\/a><span style=\"font-weight: 400;\"> provides a bird&#8217;s-eye view of the restaurant tech industry in one easy-to-read guide. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/brizodata.com\/en\/brizo-restaurant-tech-map\/?utm_campaign=restech&amp;utm_medium=social&amp;utm_source=blog\" target=\"_blank\" rel=\"noopener\">View the full map<\/a>\u00a0to identify the industry&#8217;s top innovators and leaders, ranging from well-known brands to emerging companies offering exciting new solutions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The 2024 Brizo Restaurant Tech Map is divided into ten tech segments, addressing every operational and management challenge operators face.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let&#8217;s explore how these segments have evolved since 2023.<\/span><\/p>\n<h3><strong>Changes to Brizo Restaurant Tech Map segments in 2024<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The most significant change to the 2024 Brizo Restaurant Tech Map is the consolidation of previous segments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, in 2023, &#8220;Point of Sale&#8221; and &#8220;Payments&#8221; were two separate categories\u2014in 2024, they were combined into a single &#8220;Point of Sale Systems&#8221; category.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Under each segment, we\u2019ve created a list of subcategories related to the segment title. This new organization makes exploring solutions easier and more efficient.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/restech-mock-2024-300x229.png\" alt=\"\" width=\"800\" height=\"612\" class=\"aligncenter wp-image-15945\" srcset=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/restech-mock-2024-300x229.png 300w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/restech-mock-2024-1024x783.png 1024w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/restech-mock-2024-768x587.png 768w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/restech-mock-2024.png 1114w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<h3>The ten segments and subcategories of the 2024 Restaurant Tech Map<\/h3>\n<div class=\"gca-column one-half first\"><h4><b>1) Point of Sale Systems<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">POS<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Payment Processing<\/li>\n<\/ul>\n<ul><\/ul>\n<h4><b>2) Ordering Systems<\/b><\/h4>\n<ul><\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Online Ordering<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone Ordering<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kiosk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Drive-Thru<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voice<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tableside Ordering<\/span><\/li>\n<\/ul>\n<h4><b>3) Delivery, Pickup and Catering<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Third-Party Delivery<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Catering<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Online Marketplace<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pickup &amp; Curbside<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Smart Lockers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ordering Integrators<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Logistics &amp; Transport<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fleet Management<\/span><\/li>\n<\/ul>\n<h4><b>\u00a04) HR &amp; Staffing<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Labor Management &amp; Scheduling<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recruiting &amp; Applicant Tracking System<\/span><\/li>\n<\/ul>\n<h4><b>5) Marketing &amp; Loyalty<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Marketing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Website &amp; Social Media<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">CRM<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advertising &amp; Promo<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Loyalty &amp; Rewards<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gift Cards<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">E-Commerce<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Content Management System<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Search &amp; Discovery<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maps<\/span><\/li>\n<\/ul><\/div>\n<div class=\"gca-column one-half\"><h4><b>6) Management &amp; Operations<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inventory, Accounting &amp; Purchasing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Audit Management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tips Management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Operations Software<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reporting &amp; Analytics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tax Compliance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Procurement<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stock Management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Property Management Systems<\/span><\/li>\n<\/ul>\n<h4><b>7) Customer Experience<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer Engagement\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer Feedback<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Experience Management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Survey<\/span><\/li>\n<\/ul>\n<h4><b>8) Kitchen Technologies<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kitchen Display Systems (KDS)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Food Safety &amp; Expiration<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Food Waste Management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Smart Kitchens<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Energy Efficiency<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Temperature Monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sustainability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI &amp; Robotics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Camera &amp; Quality Control<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sensors<\/span><\/li>\n<\/ul>\n<h4><b>9) Virtual Brands<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ghost Kitchens<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Virtual Brands<\/span><\/li>\n<\/ul>\n<h4><b>10) Reservation &amp; Waitlist<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reservation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Waitlist<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Event Management<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Location data\/maps<\/span><\/li>\n<\/ul><\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-segment-300x169.png\" alt=\"\" width=\"960\" height=\"540\" class=\"aligncenter wp-image-16425\" srcset=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-segment-300x169.png 300w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-segment-1024x576.png 1024w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-segment-768x432.png 768w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-segment-1536x864.png 1536w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-segment-434x244.png 434w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-segment.png 1984w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/p>\n<h3><strong>Segment growth from 2023 to 2024<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Though the number of Brizo Restaurant Tech Map segments have been streamlined in 2024, the restaurant industry tech market continues to experience significant growth.\u00a0<\/span><span style=\"font-weight: 400;\">With the pandemic firmly in the rearview mirror and inflation calming down, we\u2019re seeing many new companies enter the arena.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s look at some examples of how Brizo Restaurant Tech Map segments have grown since 2023. We\u2019ve highlighted some notable companies for you to explore.<\/span><\/p>\n<p><b>Point of Sale Systems <\/b><span>grew from 102 to 137 companies (POS and Payments merged)\u2014check out:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.touchpoint.io\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Touchpoint.io<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/tableneeds.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Table Needs<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/gravitypayments.com\/industry\/bar-restaurant\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Gravity Payments<\/span><\/a><\/li>\n<\/ul>\n<p><b>Ordering Systems <\/b><span style=\"font-weight: 400;\">grew from 91 to 143 companies (Drive Thru added)\u2014check out:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.roomorders.com\/cms\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">RoomOrders<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.craveup.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Crave<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.incentivio.com\/restaurant-online-ordering-system\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Incentivio<\/span><\/a><\/li>\n<\/ul>\n<ul><\/ul>\n<p><b>Management &amp; Operations <\/b><span style=\"font-weight: 400;\">grew from 46 to 86 companies (previously called Inventory, Accounting &amp; Purchasing)\u2014check out:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.davosalestax.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">DAVO<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.mealticket.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Meal Ticket<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/get.apicbase.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Apicbase<\/span><\/a><\/li>\n<\/ul>\n<p><b>HR &amp; Staffing <\/b><span style=\"font-weight: 400;\">grew from 53 to 67 companies\u2014check out:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.workforcehub.com\/hr-management-for-food-and-beverage\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">WorkForce Hub<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/connecteam.com\/industries\/food-beverage-app\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Connecteam<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/timerack.com\/industries\/hospitality\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Timerack<\/span><\/a><\/li>\n<\/ul>\n<p>Overall, from 2023 to 2024, the number of logos grew from 716 to 826 (with some companies appearing in more than one segment).<\/p>\n<h4 style=\"text-align: center;\"><strong>Ready to explore the 2024 Brizo Restaurant Tech Map?<\/strong><\/h4>\n<p style=\"text-align: center;\"><a href=\"https:\/\/brizodata.com\/en\/brizo-restaurant-tech-map\/?utm_campaign=restech&amp;utm_medium=social&amp;utm_source=blog\" class=\"button\" target=\"_blank\" rel=\"noopener\">Check it out here!<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-mergers-300x169.png\" alt=\"\" width=\"960\" height=\"540\" class=\"aligncenter wp-image-16429\" srcset=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-mergers-300x169.png 300w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-mergers-1024x576.png 1024w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-mergers-768x432.png 768w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-mergers-1536x864.png 1536w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-mergers-434x244.png 434w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-mergers.png 1984w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/p>\n<h2><strong>Restaurant Tech Mergers &amp; Acquisitions<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">As tech and AI become more deeply ingrained in daily restaurant operations, we\u2019ll consistently see an uptick in M&amp;A as tech companies see the advantages of banding together or being absorbed by larger companies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, companies are also hearing the cry of restaurant operators who struggle to manage multiple software programs simultaneously to complete daily tasks. Tech companies that merge and integrate their products can offer operators a more enticing multipurpose platform, helping relieve stress.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are the most recent notable mergers and acquisitions in the restaurant industry.<\/span><\/p>\n<h3><strong>American Express acquires Tock and Rooam<\/strong><\/h3>\n<p><a href=\"https:\/\/www.americanexpress.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">American Express<\/span><\/a><span style=\"font-weight: 400;\"> recently announced two big acquisitions on the same day as they continue their expansion into the restaurant technology space.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Reservation system <\/span><a href=\"https:\/\/www.exploretock.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Tock<\/span><\/a><span style=\"font-weight: 400;\"> joins Resy (another large reservation provider) under the American Express banner, solidifying Amex\u2019s position as a leader in restaurant reservations. <\/span><a href=\"https:\/\/rooam.co\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Rooam<\/span><\/a><span style=\"font-weight: 400;\"> is a contactless payment platform offering mobile payments and integration with POS, marketing, and loyalty programs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Together, these acquisitions allow American Express to provide greater value to their restaurant partners and additional perks for cardholders.<\/span><\/p>\n<h3><strong>SoundHound AI, acquires Allset<\/strong><\/h3>\n<p><a href=\"https:\/\/soundhound.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">SoundHound AI<\/span><\/a><span style=\"font-weight: 400;\">, a leader in AI voice technology, has acquired <\/span><a href=\"https:\/\/allsetnow.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Allset<\/span><\/a><span style=\"font-weight: 400;\">, an online ordering provider and restaurant marketplace offering cash back on every pickup order. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This acquisition marks an important step in SoundHound AI\u2019s goal to enable consumers to order food by speaking to cars, TVs, and other systems integrated with their technology.<\/span><\/p>\n<h3><strong>Chowly acquires Koala and Targetable<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Over the span of a year, <\/span><a href=\"https:\/\/chowly.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Chowly<\/span><\/a><span style=\"font-weight: 400;\"> has acquired Koala and Targetable to expand their tech solutions.\u00a0 <\/span><\/p>\n<p><a href=\"https:\/\/www.koala.io\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Koala<\/span><\/a><span style=\"font-weight: 400;\"> allows Chowly to offer enhanced online ordering for restaurants by providing personalized recommendations and streamlined ordering processes. <\/span><a href=\"https:\/\/www.targetable.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Targetable<\/span><\/a><span style=\"font-weight: 400;\"> is a full-circle marketing platform that does the creative, copy, and ad placements for restaurants so operators can focus on running their restaurants instead of creating ads.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chowly now offers operators online ordering, automated digital marketing, third-party delivery integration, and more.\u00a0<\/span><\/p>\n<h3><strong>SevenRooms acquires HeyPluto<\/strong><\/h3>\n<p><a href=\"https:\/\/sevenrooms.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">SevenRooms<\/span><\/a><span style=\"font-weight: 400;\">, a reservation, CRM, and marketing platform, has acquired HeyPluto, an AI SMS text messaging platform that allows two-way texting between operators and guests.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Acquiring HeyPluto will help operators communicate more effectively with customers, whether for marketing purposes or to send reservation notifications.\u00a0<\/span><\/p>\n<h3><strong>ChowNow acquires Cuboh<\/strong><\/h3>\n<p><a href=\"https:\/\/www.chownow.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">ChowNow<\/span><\/a><span style=\"font-weight: 400;\">, a leader in online ordering and marketing specifically for independent restaurants, acquired <\/span><a href=\"https:\/\/www.cuboh.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Cuboh<\/span><\/a><span style=\"font-weight: 400;\">, a company specializing in consolidating online orders from various delivery platforms into a single, easy-to-manage interface.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The acquisition significantly enhances ChowNow&#8217;s offerings by integrating Cuboh\u2019s order consolidation and POS integration technology, which helps operators simplify order management and reduce operational headaches.\u00a0<\/span><\/p>\n<h3><strong>PAR acquires TASK and Stuzo<\/strong><\/h3>\n<p><a href=\"https:\/\/partech.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">PAR<\/span><\/a><span style=\"font-weight: 400;\">, the massive restaurant hardware and software tech supplier, acquired TASK and Stuzo.<\/span><\/p>\n<p><a href=\"https:\/\/tasksoftware.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">TASK<\/span><\/a><span style=\"font-weight: 400;\">, an Australian company specializing in food service transaction platforms designed for major brands worldwide, will allow PAR to expand its global reach significantly. <\/span><a href=\"https:\/\/www.stuzo.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Stuzo<\/span><\/a><span style=\"font-weight: 400;\"> is a digital engagement software provider for convenience stores and fuel retailers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Stuzo, PAR can extend its reach to over 25,000 convenience store sites.\u00a0<\/span><\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-trends-300x169.png\" alt=\"\" width=\"960\" height=\"540\" class=\"aligncenter wp-image-16427\" srcset=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-trends-300x169.png 300w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-trends-1024x576.png 1024w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-trends-768x432.png 768w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-trends-1536x864.png 1536w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-trends-434x244.png 434w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/blog-trends.png 1984w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/h2>\n<h2><strong>Top 2024 Foodservice Technology Trends to Watch<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">2024 is shaping up to be another amazing year for the foodservice technology industry. Here are several trends we find interesting and worth keeping an eye on.\u00a0<\/span><\/p>\n<h3><strong>Digital Kiosks<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Digital kiosks are rapidly becoming a restaurant industry staple, particularly in fast-food and quick-service restaurants (QSRs)\u2014Shake Shack now attributes more than half its <\/span><a href=\"https:\/\/seekingalpha.com\/article\/4646688-shake-shack-inc-shak-q3-2023-earnings-call-transcript\"><span style=\"font-weight: 400;\">in-store orders<\/span><\/a><span style=\"font-weight: 400;\"> to kiosks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They offer a simple and efficient way for customers to place their orders directly, which helps restaurants manage rising labor costs, improve overall service speed, and streamline operations. <\/span><span style=\"font-weight: 400;\">By letting customers order themselves, restaurants need fewer front-of-house staff, which can significantly cut labor costs. This efficiency is crucial at a time when finding and keeping restaurant staff is becoming more difficult and expensive\u200b.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many operators find that customers generally prefer kiosks, too. Many enjoy the convenience of ordering at their own pace without the pressure of a line behind them.\u00a0 <\/span><span style=\"font-weight: 400;\">Digital kiosks also bring in more money for restaurants\u2014they can suggest additional items or upgrades during the ordering process, often leading customers to spend more than they initially planned. <\/span><span style=\"font-weight: 400;\">Kiosks also collect data to help restaurants better understand customer preferences and tailor their menus and promotions accordingly.<\/span><\/p>\n<h3><strong>AI Advancements<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">AI advancements are playing a pivotal role in transforming the restaurant industry in 2024\u2014making front and back-of-house operations more efficient and enhancing customer experiences. <\/span><span style=\"font-weight: 400;\">One of AI&#8217;s most significant impacts is seen in customer service\u2014AI-powered chatbots and virtual assistants are now handling orders, providing personalized recommendations, and managing reservations. This not only speeds up the service but also ensures a more personalized interaction, which can lead to greater customer satisfaction and loyalty.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In back-of-house operations, AI is revolutionizing how restaurants manage their kitchens and inventory. Predictive analytics help forecast demand more accurately, ensuring that restaurants can optimize their stock levels and reduce food waste. In front-of-house, AI helps management schedule employees, take orders and reservations, and manage customer feedback.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Voice AI, one of the fastest-growing sectors, helps employees efficiently oversee reservations and orders from one easy-to-read dashboard, freeing them to focus on creating a more memorable customer experience. <\/span><span style=\"font-weight: 400;\">Integrating AI into restaurants is not just a passing trend but a significant shift towards more sustainable and efficient operations. As these technologies continue to evolve, their impact on both front-of-house and back-of-house operations will likely grow, setting new standards for the industry far into the future. \u200b<\/span><\/p>\n<h3><strong>Dynamic Pricing<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Dynamic pricing is a hot topic in the restaurant industry right now, helping businesses adapt to rising costs and shifting consumer behaviors. <\/span><span style=\"font-weight: 400;\">Traditionally used by airlines, hotels, and eCommerce platforms, dynamic pricing involves adjusting prices based on demand, time of day, and other factors to maximize revenue and efficiency.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Startups like <\/span><a href=\"https:\/\/juicerpricing.com\/\" target=\"_blank\" rel=\"no follow noopener\"><span style=\"font-weight: 400;\">JUICER<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.saucepricing.com\/\" target=\"_blank\" rel=\"no follow noopener\"><span style=\"font-weight: 400;\">Sauce Pricing<\/span><\/a><span style=\"font-weight: 400;\"> are at the forefront of this emerging trend, offering dynamic pricing solutions tailored for the restaurant industry. For instance, JUICER leverages AI and machine learning to help restaurants adjust prices in real-time, filling in slower time periods and maximizing profits during peak hours. <\/span><span style=\"font-weight: 400;\">Early adopters of JUICER&#8217;s technology, such as <\/span><a href=\"https:\/\/www.pymnts.com\/restaurant-technology\/2024\/dynamic-pricing-proves-very-meaningful-for-struggling-restaurants\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Cali BBQ<\/span><\/a><span style=\"font-weight: 400;\">, have reported significant revenue increases, demonstrating the potential of dynamic pricing to provide meaningful financial benefits\u200b. <\/span><a href=\"https:\/\/www.restaurantbusinessonline.com\/technology\/dynamic-pricing-startup-juicer-raises-53m\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">JUICER<\/span><\/a><span style=\"font-weight: 400;\"> says it has the potential to benefit operators and customers alike with \u201cdata-driven happy hours.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dynamic pricing is very appealing to operators looking for a way to fix high labor and operating costs, but its success hinges on properly showing how it benefits customers, too.<\/span><\/p>\n<h3><strong>Flying Food<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">It sounds wild, but drone delivery technology is finally starting to hit the market, providing a faster and more efficient way to get customers&#8217; meals. This innovation is especially helpful in urban areas where traffic congestion often delays traditional delivery methods.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies like Wing, in partnership with DoorDash, have been at the forefront of this movement. After a successful trial in Australia, they recently expanded their operations to the U.S. <\/span><span style=\"font-weight: 400;\">These drones can deliver orders in as little as 30 minutes by traveling at speeds of up to 65 mph, then lowering the food gently to the customer&#8217;s doorstep using a tether system. This method not only ensures quick delivery but also keeps the food at the optimal temperature\u200b.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to drones, autonomous vehicles and robots are becoming more prevalent. Companies like Grubhub and Starship Technologies are testing robot food delivery services in various locations, including university campuses. These robots, about the size of a large cooler, navigate sidewalks to deliver orders, providing a glimpse into a future where autonomous delivery could become commonplace. <\/span><span style=\"font-weight: 400;\">While the technology is still relatively new and faces challenges such as regulatory hurdles and consumer acceptance, the potential benefits are substantial.<\/span><\/p>\n<h3><strong>Delivery Partnerships<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">In 2024, the restaurant delivery landscape is being reshaped by unprecedented partnerships among major industry players.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the most notable groupings is between <\/span><a href=\"https:\/\/investor.uber.com\/news-events\/news\/press-release-details\/2024\/Uber-Eats-to-Power-Restaurant-Delivery-on-Instacart\/default.aspx\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Uber Eats and Instacart<\/span><\/a><span style=\"font-weight: 400;\">. This partnership allows Instacart users to order food from Uber Eats&#8217; extensive network of restaurants directly through the Instacart app.\u00a0 <\/span><span style=\"font-weight: 400;\">This integration aims to streamline the user experience by combining grocery and restaurant deliveries into a single platform, providing greater convenience and potentially increasing order volumes for both companies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another significant partnership is between <\/span><a href=\"https:\/\/about.grubhub.com\/news\/amazon-announces-grubhub-as-ongoing-prime-member-offer-customers-can-now-order-grubhub-directly-from-amazon-com-and-the-amazon-shopping-app\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Grubhub and Amazon<\/span><\/a><span style=\"font-weight: 400;\">. This collaboration enables Amazon customers to order food from Grubhub&#8217;s restaurant network via the Amazon website and app. <\/span><span style=\"font-weight: 400;\">The integration is designed to offer Amazon Prime members ongoing benefits, such as free Grubhub+ membership, which includes perks like zero delivery fees and lower service fees.\u00a0<\/span><span style=\"font-weight: 400;\">The partnership boosts the benefits for Prime members and expands Grubhub&#8217;s reach by connecting with Amazon&#8217;s huge customer base.<\/span><\/p>\n<h2><strong>Get the Market Intelligence You Need to Succeed<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Seeing so many new startups on the <\/span><a href=\"https:\/\/brizodata.com\/en\/brizo-restaurant-tech-map\/?utm_campaign=restech&amp;utm_medium=social&amp;utm_source=blog\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">2024 Brizo Restaurant Tech Map<\/span><\/a><span style=\"font-weight: 400;\"> is beyond exciting. As we look ahead to the rest of 2024 and beyond, it\u2019s easy to see that technology is playing a significant role in the future of the restaurant industry.\u00a0From AI voice reservations to drones delivering meals to your doorstep, we are living in a future we could only dream of before.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Right now, it\u2019s more important than ever to stay in the know on emerging technologies. To understand the market and remain competitive, foodservice vendors and suppliers need accurate, up-to-date market intelligence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best way to get that market intelligence is with <a href=\"https:\/\/brizodata.com\/en\/\" target=\"_blank\" rel=\"noopener\">Brizo FoodMetrics<\/a>. Gain a comprehensive view of <\/span>2.1M+ <span style=\"font-weight: 400;\">foodservice establishments, including <span>1.1K+<\/span> in-use restaurant technologies, to improve market clarity, optimize sales productivity, and close more deals.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/05\/home-hero-300x157.png\" alt=\"\" width=\"800\" height=\"419\" class=\"aligncenter wp-image-15851\" srcset=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/05\/home-hero-300x157.png 300w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/05\/home-hero-1024x536.png 1024w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/05\/home-hero-768x402.png 768w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/05\/home-hero-1536x805.png 1536w, https:\/\/brizodata.com\/wp-content\/uploads\/2024\/05\/home-hero.png 1825w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2 style=\"text-align: center;\"><strong>Begin Your Free Trial Now<\/strong><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">Stop making business decisions based solely on your own analytics and finger-in-the-wind tactics.<br \/>\n<\/span><span style=\"font-weight: 400;\">Unlock the full potential of foodservice market data and gain access to detailed, up-to-date market intelligence from the industry\u2019s most reliable source.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><strong>Ready to outperform your competition?<br \/>\nGet started with a FREE TRIAL of Brizo FoodMetrics today!<\/strong><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/brizodata.com\/en\/getstarted\/\" class=\"button\" target=\"_blank\" rel=\"noopener\">Start Your Free Trial<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this article, we&#8217;ll explore the latest updates to the 2024 Brizo Restaurant Tech Map, the most comprehensive list of foodservice technology solutions available today. We&#8217;ll also cover notable mergers and acquisitions, highlight the key tech trends of 2024, and share the industry\u2019s best source of foodservice market intelligence for those looking to supercharge their [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":16419,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[3,54],"tags":[],"class_list":["post-16406","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-home"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>2024 Restaurant Tech Unveiled: Your Complete Industry Guide - Brizo by Datassential<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/brizodata.com\/en\/2024-restaurant-tech-unveiled-your-complete-industry-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2024 Restaurant Tech Unveiled: Your Complete Industry Guide\" \/>\n<meta property=\"og:description\" content=\"In this article, we&#8217;ll explore the latest updates to the 2024 Brizo Restaurant Tech Map, the most comprehensive list of foodservice technology solutions available today. We&#8217;ll also cover notable mergers and acquisitions, highlight the key tech trends of 2024, and share the industry\u2019s best source of foodservice market intelligence for those looking to supercharge their [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/brizodata.com\/en\/2024-restaurant-tech-unveiled-your-complete-industry-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Brizo by Datassential\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-25T19:13:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-07T17:31:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/brizodata.com\/wp-content\/uploads\/2024\/06\/Brizo-Blog-Post-Header-2-1024x576.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Andrea Schneider\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andrea Schneider\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/brizodata.com\\\/en\\\/2024-restaurant-tech-unveiled-your-complete-industry-guide\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/brizodata.com\\\/en\\\/2024-restaurant-tech-unveiled-your-complete-industry-guide\\\/\"},\"author\":{\"name\":\"Andrea Schneider\",\"@id\":\"https:\\\/\\\/brizodata.com\\\/en\\\/#\\\/schema\\\/person\\\/192175f794f2c69685aed5c176a1706e\"},\"headline\":\"2024 Restaurant Tech Unveiled: Your Complete Industry Guide\",\"datePublished\":\"2024-06-25T19:13:24+00:00\",\"dateModified\":\"2025-01-07T17:31:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/brizodata.com\\\/en\\\/2024-restaurant-tech-unveiled-your-complete-industry-guide\\\/\"},\"wordCount\":2192,\"publisher\":{\"@id\":\"https:\\\/\\\/brizodata.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/brizodata.com\\\/en\\\/2024-restaurant-tech-unveiled-your-complete-industry-guide\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/brizodata.com\\\/wp-content\\\/uploads\\\/2024\\\/06\\\/Brizo-Blog-Post-Header-2.png\",\"articleSection\":[\"Blog\",\"Home\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/brizodata.com\\\/en\\\/2024-restaurant-tech-unveiled-your-complete-industry-guide\\\/\",\"url\":\"https:\\\/\\\/brizodata.com\\\/en\\\/2024-restaurant-tech-unveiled-your-complete-industry-guide\\\/\",\"name\":\"2024 Restaurant Tech Unveiled: Your Complete Industry Guide - 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